As these are "on-demand" online courses and play once the fee is paid, we don't give refunds. You have access to the content for 7 days at a minimum. PDF files for you to download and keep are available.

We use "Thinkific" as our online event, course, webinar, platform. To test your connection visit: and ensure you are able to connect. 

The Publisher (FrontWest Customs Brokerage & Services LLC) is not acting as your counsel, representative or other private counselor by its offering to you the Programs. Your participation in any such Program is as an independent party not otherwise affiliated with Publisher.

The information contained in our email messages and any attachments are legally privileged and confidential information intended only for the use of the individual or entity named in the email.  If the reader of the message is not the intended recipient, or the employee or agent responsible to deliver it to the intended recipient, you are hereby notified that any dissemination, distribution, or copying of the email communication is strictly prohibited.  If you have received the email communication in error, please destroy it and remove it immediately from your PC and server, and notify us by return email that it was received in error.

When you send payment to Publisher as instructed on this Website, you are providing an Authorization to Publisher to process your payment and complete the transaction. If your payment requires a currency conversion, the exchange rate (which includes a currency conversion fee) will be determined at the time Publisher processes your payment and completes the transaction. All fees are quoted in US Dollars.

You are responsible for all fees, fines, penalties and other liability incurred by Publisher or a third party caused by or arising out of your breach of this Agreement and/or your use or access to the Programs. You agree to reimburse Publisher for any and all such liability.

If a processing error is discovered by you or by Publisher, Publisher will rectify the error upon notice by You or upon notice of such error by Publisher directly.

The contents of the website, the Programs and the Materials provided to you, whether directly or indirectly by the Publisher are intended for your personal, non-commercial use. You may download or copy the Materials for non­commercial purposes only, provided that you maintain all copyright and other notices contained therein. Any copying or storing of any content of the publications for any other purpose requires prior, written authorization directly and exclusively from the Publisher. 

Publisher provides its website, Programs and Materials as is and without any warranty or condition, express, implied or statutory. Publisher specifically disclaims any implied warranties of title, merchantability, fitness for a particular purpose and non-infringement. Publisher does not accept any responsibility for the accuracy, content, completeness, legality or reliability of the information contained on or within the Website, the Programs or Materials.

Information contained on and within the Website(s), delivered during the Programs or in any other Materials is of necessity a summary of complicated and fact-specific issues. It is not intended to convey legal advice and receipt of it does not constitute or create an attorney-client relationship. Before you act on any such information, you should seek professional advice regarding its applicability to your specific circumstances.

Publisher cannot and will not guarantee that the Website(s), Programs or Materials that may be electronically provided to you are free from computer viruses or anything else that has destructive properties. The Publisher will not be and is not liable under any circumstances for any loss or damage of whatever nature (direct, indirect, consequential or otherwise), whether arising in contract, tort or otherwise, which may arise as a result of your use of (or inability to use) these Website(s), Programs and/or Materials.

The Publisher may collect personal information from you when you subscribe to a newsletter, register for a webinar or attend an event. This information may include your name, email and postal addresses, web domain, phone number(s), credit card information, newsletter subscription preferences and webinar/event purchase information. When you visit our website, we may also gather certain information automatically. This information may include browser information, Internet Service Provider, operating system, Internet Protocol addresses or other device identifiers.

Publisher collects information in order to a) to add you to our newsletter, which you can opt-out-of at any time b) process your purchase and provide you with the materials you have purchased.

When you visit our website, we may also gather certain information automatically. This information may include browser information, Internet Service Provider, operating system, Internet Protocol addresses or other device identifiers. 

Publisher will not share, sell or rent your information to non-affiliated third parties. 

When you access Publisher’s Website and/or register for Publisher’s Programs, Publisher may place “cookies” on your computer. Cookies are small data files transferred to your computer’s hard drive. The Publisher uses cookies so that it can better serve you when you return to Publisher’s website and/or register for any additional Programs. Most browsers are designed to accept cookies, but you can set your browser to block cookies or notify you when you receive a cookie. 

Publisher uses security measures to protect against the loss, misuse or alteration of your information. When you enter information, including credit card information, on our order forms we encrypt that information using secure socket layer (SSL) technology. We do not store credit card data on our systems once the payment has been completed.